Booking & Cancellation Policy

BOOKING POLICY:

1. 10% token deposit of the total invoice within a week after confirmation of booking

2. 90% payment in one/two/three parts as per your ease, the entire payment should reach us 30 day before the date of arrival

3. In case of the flight booking (internal/international) the full payment has to be made before issuing the tickets.

4. In case the bookings is made within 07 days, we will require full payment at the time of booking to confirm the reservation.

MODE OF PAYMENT:

The payment can be made for your travel arrangements by credit/Debit cards (Master/Visa/Amex) or by wire transfer to our bank.

CANCELLATION POLICY:

A. Travel Arrangement

In the event of cancellation of travel arrangements due to any reasons – we must be notified of the same in writing. Please make sure your intimation reaches us between office hours. (10.00 am- 06.00 pm on Mon-Fri, and 10.00 am- 02.00 pm on Saturday). Cancellation charges will be effective from the time/date we receive your intimation in writing (strictly during office hours). The amendment charges would be on actual as per the amendment in the travel arrangements.

Cancellation charges would be as follows:

10% of invoice value between 35-45 days prior to arrival date
25% of invoice value between 25-35 days prior to arrival date
50% of invoice value between 15-25 days prior to arrival date
75% of invoice value between 8-14 days prior to arrival date
100% of invoice value between 0-7 days prior to arrival date

In case of special trains journeys and/or peak season hotel bookings, a separate cancellation policy is applicable which we shall advise you as and when applicable.

B. Air Tickets

A service charge is applicable on all tickets booked and cancelled through Exotique Expeditions Pvt. Ltd. The service charge is applicable over and above the cancellation charges paid to the airlines.

Our Liabilities & Limitations

All efforts will be made sincerely to maintain the contract made by Exotique Expeditions Pvt. Ltd. with its customers but there are always possibilities of certain Items like airfares, airport taxes, visa fees, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities. Therefore, the difference in the cost would be borne by the customers. Exotique Expeditions act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

We shall not be responsible in event the passenger is not granted visa by the embassy. We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, embassy closure/ holidays, accident, breakdown of transport, weather, sickness, landslides and closures/blocades due to political unrest or any such incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, medical or defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client’s risk. Our transport is certainly insured as per Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.

Refunds

Refund if any will be made to the person who has actually made the payment to us. Actual amount will be refunded after working out the figure on the basis of cancellation rules given above. Please be informed that the refund process may take from 2-4 weeks due to banking process. If the refund is made to the credit card account OR to Bank account, the bank charges will be debited from the refund amount. There shall be no refund if the Tour participant does not or cannot utilize any service included in the Tour cost of the Tour like meals, room, excursions etc. nor can any refund be made for lost misplaced or destroyed travel tickets or vouchers.

Even in case of a Tour for which the payment was made in foreign Currency with or without part payment in Indian rupees the said refund shall be made only in Indian rupees at prevailing rate on date of refund as per existing rules and regulations. There shall be no refund if the Tour participant fails to join at the Group of the commencement of the Tour, or joins the group late or leaves the group before culmination of the Tour.